Refunds & Delinquency

M14Hoops | Refunds & Delinquency

M14HOOPS REFUND POLICY

We try our best to be fair and understand unplanned circumstances when cancelling a registration to a program. Please be mindful, though, that putting a program together requires months of planning by M14Hoops to hire coaches and staff for the event. Last minute cancellation not only gets in the way of our planning but it also takes away the opportunity from another athlete.

Private Instruction Cancellation/Reschedule Policy

Due to the high demand and limit court time; if you need to cancel or reschedule your private lessons, we respectfully request at least 72 hour notice. Any cancellation or rescheduled lesson made less than 72 hours will result in a cancellation fee of $50 which is equal to the fee for the private lessons. This policy includes any and all reasons for a cancellation or reschedule.

Training Programs & MYBL Refund Policy:

  • Full refunds will be issued up until 72 hours before the program start date.
  • After the program begins, there will be no refunds issued.
  • We do not credit or refund any missed or unused sessions or practices.
  • COVID-19 policies: if players are unable to attend sessions due to COVID-19 (testing positive, in direct or secondary contact) and have to miss sessions, we will not credit or refund those missed sessions.

Camp Refund Policy

  • 100% refund for camps can be issued up until 1 week before that particular camp begins
  • After camp begins, no refunds will be issued.
  • 50% refund can be issued for injuries that occur while at our camp in the first 2 days.  If injuries occur outside of camp, we will offer no refund.

Team Refund Policy

  • Deposits are non-refundable
  • After final payments, no refunds are given

Delinquent Payments

Please note if there is a balance due at the end of the program your player is participating in and 14 days have passed with no communication from the card holder about resolving the balance your payment is considered delinquent and we will refer your account to a collection agency. All fees will be due to that agency from that point on and that family will no longer be able to participate in any M14Hoops programs.